Privacy Policy

Privacy Policy

Privacy disclaimer

As per European Union Regulation n. 679/2016 - also known as "GDPR".
SmartCRO is aware of your interest in how your personal data is used and recognises the importance of protecting privacy. 
This "Privacy Policy" is intended to explain how SmartCRO, owner of the site www.smartcro.eu, collects and manages your personal data. It contains information on what data we collect, how we use it, why we need it and how it can benefit you. 
Contact us by writing an email to info@smartCRO.eu if you have questions and comments, or if you want to make us any request concerning any of the rights relating to your personal data. 
This "Privacy Policy" has been updated in compliance with the New European Regulation GDPR - 679/2016.

General principles and our commitment to protecting privacy

SmartCRO is committed to protecting your right to privacy. Our goal is to protect all the personal data we hold in order to manage your personal data responsibly and transparently. Your trust is important to us.
We are therefore committed to following the following general principles:
  • you are not obliged to provide any personal data that we request from you. However, if you choose not to do so, we may not be able to provide you with our services and products; 
  •  we collect and process your data only for the purposes indicated in this "Privacy Policy" we aim to collect, process and use as few personal data as possible; 
  • when we need to collect your personal information, we make sure that it is as accurate and up-to-date as possible; if the personal data we collect are no longer necessary for any purpose and we are not required to keep them for legal obligations, we will do everything possible to delete them, destroy them or anonymise them;
  • your personal data will not be shared, sold, made available or communicated to subjects other than those indicated in the "Privacy Policy".
What types of personal data do we collect? 
The types of personal data we collect depend on the purpose for which they are collected and on the product or service we are providing to you. 
In general, we can collect directly from you the following types of personal data:
  • personal contact data, such as your name, e-mail address, physical address and telephone numbers; 
  • communications with us, including details of our conversations via e-mail;
Why do we need to collect and use your personal information? 
We collect your personal information in order to guarantee the best online browsing experience and to provide you with a high standard of quality of customer services. In particular, we can collect, retain, use and communicate your personal data for the following purposes:
  • to manage your payments if you purchase our products, to communicate the status of your order, responding to your requests, to evaluate and manage each your complaint; 
  • to collect and respond to your requests or to contact you to answer your questions and / or requests; 
  • to provide customised products and communications, as well as to suggest products.
We may also need your personal information to fulfil legal obligations or contractual obligations. 
When we collect and use your personal data for the aforementioned purposes or for additional purposes, we will ask you to give us your consent before or at the time of collection. 
If necessary, we will ask for your consent to the processing of personal data. If you have expressed your consent to the processing activities, you will in any case have the right to revoke the consent given at any time.
Your rights 
When we process your personal data, you become the owner of a series of rights that you can exercise at any time. Below we provide an overview of these rights, as well as what they entail for you. You can exercise your rights by writing an email to info@smartcro.eu


Right to access and correct your personal data
You have the right - at any time - to access your data, correct or update them. We understand the importance of this right, so to exercise it we invite you to write an email to info@smartcro.eu

Right to data portability
Your personal data may be transferred, copied or transmitted in electronic format. This right can be exercised by you only when:
  • the processing is based on your consent; 
  • the processing is carried out by us to execute a contract; 
If you want to exercise your right to portability, we invite you to write an email to info@smartcro.eu

Right to cancellation of your personal data
You have the right to request the deletion of your data if:
  • your personal data are no longer necessary for the purposes for which we have collected them; or
  • revoke the consent previously given to the processing of your personal data, and there is no other legal reason to continue processing those data; or
  • object to the processing of your personal data for direct marketing purposes; or
  • you object to the processing of your personal data for legitimate interests of Smartcro (such as to improve the entire user experience on websites); 
  • personal data has not been processed in accordance with the law; or
  • your personal data must be deleted in compliance with legal provisions. 
If you want to delete the personal data we have collected about you, please let us know by writing an email to info@smartcro.eu. We will take all measures reasonably necessary to satisfy your request in accordance with the law. 
If the personal data collected by us is no longer necessary for any purpose and we are not required to keep it by law, we will do everything possible to delete it, destroy it or make it permanently anonymous.

Right to treatment limitation
You have the right to request the limitation to the processing of your personal data if:
  • you believe that your personal data is incorrect; or
  • the personal data has not been treated in compliance with the provisions of the law, but instead of asking us to cancel it, you prefer that we proceed to limit its treatment. 
If you want to limit the processing by us of your personal data, we ask you to let us know, so we invite you to write an email to info@smartcro.eu in order to allow us to take all the necessary measures to satisfy your request in compliance with the provisions of the law.

Right to object to the processing of data
You have the right to object to the processing of your personal data at any time. For this, we invite you to write an email to info@smartcro.eu.

Right to complain to the competent authority
You have the right to file a complaint directly with the competent authority regarding the way in which we process personal data.Nuevo párrafo
How we protect your personal information
We know that the security of your personal information is important. For this reason we do our best to protect them from any improper use, interference, loss, unauthorised access, modification or dissemination. We have developed several security measures that help us protect your personal information.
Sharing of your personal data
Whenever we share your personal information with our affiliates and other organisations, we make sure to do so only with organisations that protect your personal data and that comply with applicable privacy laws or that, in any case, operate in similar to ours. 
Your personal data will not be shared, sold, transferred or disseminated in a manner different from that indicated in this Privacy Policy. However, we may share your information when required by law and / or government authorities.
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